What Your MSP Should Be Doing
What Your MSP Should Be Doing
The quarterly report tells you the work happened. It rarely tells you whether the work that matters happened, and the gap between those two readings is where most firms quietly sit.
Insights
Four pillars of long-form writing on independent IT assessment, drawn from a career spent on the delivery side of the table. Each one takes a single idea the engagement model does not surface and walks it end to end.
The Assessment Lens
What an Independent Assessment Sees That Your Provider Cannot
The same environment looks different from the chair of the people who run it and the chair of someone whose only job is to check it, and the difference is the whole value of a second opinion.
Industry-Specific Insights
One Security Gap, Four Different Obligations
A managed service provider with standing administrative access is one technical fact, and it reads as a distinct professional obligation in a law firm, a CPA practice, a medical group, and a registered investment adviser.
The Founder's Perspective
Twenty-five years on the other side of the table
I spent a quarter century building and running the IT that firms now hire me to assess, and the chair I sit in today is the one I wished my own clients had.